Discover how years in hotel management shaped a better approach to business consulting—and why service, not ego, is the key to client success.
🛎 The Front Desk Was My First Boardroom
Before I ever knew what CRM meant or what “business strategy” even sounded like, I was managing teams, handling pressure, solving conflicts, and making people feel seen. Not in an office. In a hotel.
Hospitality wasn’t just a job. It was the greatest training ground for what I do today at Zylaris.
🔄 What the Hospitality Industry Teaches—That Consulting Often Forgets
- Listen first, act second.
Guests don’t care about your systems. They care if you solve their problem and remember their name. The same goes for clients. - Your presence matters.
A strong, calm presence diffuses tension, builds trust, and keeps operations moving. You can’t fake that behind a Zoom screen or a pitch deck. - No detail is too small.
In hospitality, the broken hinge matters. In consulting, it’s the ignored email, the rushed reply, or the copy-paste proposal. - Service isn’t weakness—it’s power.
That’s the one truth I brought with me when launching Zylaris Consulting Australia. Service is strategy when done right.
đź’Ľ When I Became a Consultant, I Kept the Apron Mentality
I swapped the reception desk for a whiteboard. But I didn’t leave behind the mindset:
- Be fast, but human.
- Be sharp, but humble.
- Be the kind of person clients look forward to hearing from—not someone they tolerate.
Because consulting isn’t about being the smartest in the room. It’s about helping others rise without making them feel small.
🟡 This Is What Zylaris Stands For
At Zylaris Consulting Australia, we operate like a 5-star front desk:
- Responsive
- Resourceful
- Grounded
- Focused on outcomes, not ego
Whether we’re helping you streamline a hotel team, rebuild a brand, or clarify your growth path—we show up to serve, not impress.
✨ One Last Thought
Next time you hire a consultant, ask yourself this:
Would I trust this person to handle a crisis at the front desk on a Friday night?
If the answer’s no… keep looking.
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Written by Bogdan Cucu – Hospitality Consultant, Zylaris Australia
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